Privacy Policy

Haven Designs Studio (“Haven Designs”, “I”, “me” or “my”) is committed to protecting the privacy of everyone who visits havendesigns.com.au or engages my services. This policy explains what personal information I collect, why I collect it, how I handle it, and the choices available to you. It has been written to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Who this policy applies to

This policy applies to Haven Designs Studio, a sole trader based in Brisbane, Queensland (ABN 50 414 690 792). It covers all personal information collected through this website, through email correspondence, and in the course of providing web design and development services.

Information I collect

I only collect information that is reasonably necessary to provide my services and operate this website. This may include:

• Contact details you share directly, such as your name, email address, and business name, along with any information you include when you reach out via the contact form or email.
• Project materials you provide so I can build or maintain your website, including content, images, logins, and other files.
• Basic usage data collected automatically through analytics tools, such as which pages were visited, how long was spent on the site, the approximate location, the referring website, and the type of device and browser used.

I do not collect sensitive information such as health details, financial account numbers, or government identifiers, and I ask that you do not include this kind of information in the contact form.

How I use your information

• To respond to your enquiry and to discuss, quote, and deliver your project.
• To design, build, host, and maintain your website where I have been engaged to do so.
• To send you project updates, invoices, and other communications related to the work.
• To understand how the website is being used so I can improve its content and performance.
• To meet my legal, tax, and record-keeping obligations.

I do not sell, rent, or trade your personal information. I will not use it for marketing purposes unrelated to your project without your consent.

Third-party services

Running this business involves working with a small number of trusted third-party providers. These services may process your information on my behalf and include:

• Website hosting and domain providers that store the site and any data submitted through it.
• Analytics tools such as Google Analytics that help me understand how the site is being used.
• Email and productivity services I use to communicate with you and manage projects.

These providers only access the information they need to do their job. Some operate outside Australia, and where that is the case, I take reasonable steps to make sure they handle your information in line with the APPs.

Cookies and tracking

This website may use cookies and similar technologies to support analytics and improve your experience. Cookies are small files that get stored on your device when you visit. You can turn them off or clear them through your browser settings at any time, though doing so may affect how some parts of the site work.

Storage and security

I take reasonable steps to keep your personal information safe from misuse, loss, and unauthorised access. This includes using reputable providers, secure connections, and sensible access controls. No online system can be made entirely secure, but I take the protection of your information seriously.

How long I keep it

I keep personal information for as long as it is needed, whether that is to deliver your project, maintain our working relationship, or meet legal and tax obligations. Details from enquiries that do not lead to a project are removed once they are no longer relevant.

Access, correction and complaints

You can request access to the personal information I hold about you, ask for it to be corrected, or ask for it to be deleted. Just email me at krisna@havendesigns.com.au and I will respond as soon as I can. If you have a concern about how your privacy has been handled, you are welcome to raise it with me directly or contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

I may update this policy from time to time to reflect changes in how I work or to meet new legal requirements. The most recent version will always be available on this page, along with the date it was last updated.

Contact

If you have any questions about this policy or about how I handle your information, feel free to get in touch:

Haven Designs Studio
Email: krisna@havendesigns.com.au
Brisbane, Queensland, Australia

© 2026 Haven Designs Studio · ABN 50 414 690 792 · Brisbane, QLD
This policy is provided for general information and does not constitute legal advice.